COVID-19 Information

We Have Made Important Changes & Improvements to Protect Your Health During the COVID-19 Pandemic

We understand that one of the most important things we can do to protect you is train and educate our team on infection control and other additional ways to protect you.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and team members safe.

Our office follows infection control recommendations made by the American Dental Association® (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations.

In addition to our already stringent infection control, we have installed the following extra features to protect you:

  • Secondary UV light disinfection, after our CDC-approved disinfection
  • UV & HEPA air purifiers in the operatories

We will avoid back-to-back patients in the same operatory to allow for extra time for disinfection.

Training that has been implemented and practiced:

  • Our team has had training in proper hand-washing techniques. This may seem basic, but it is the most important thing we can do to prevent the spread of the virus. Yet research shows that it is often poorly complied with and usually not done well. Consequently, we have spent a lot of time ensuring that our team does it well and often, especially before and after every patient encounter.
  • Our team has practiced the appropriate use of personal protective equipment (PPE) before caring for a patient to prevent any contamination.
  • We encourage our team that if they are not feeling well, they should stay home for two weeks. We have a backup team if someone is ill.
  • We will have everyone in the office take their temperature at the beginning of every day. We will immediately send home anyone with an elevated temperature (100.2 F and above).
  • Our office has made sure that we limit the number of team members providing care to facilitate social distancing within the office and among team members.
  • We have created a specific checklist of recommendations for our team to follow so that they arrive to work healthy and go home to their families without worry.

Before any patient arrival, every effort is made to:

  • Filter patients when scheduling appointments using our established and newly recommended screening checklists and scripts
  • Reschedule patients who show any signs of a cough or fever or who describe having any concerning symptoms of being ill
  • Instruct patients to call ahead and reschedule their appointments if they develop symptoms of a respiratory infection (e.g., cough, sore throat or fever) on the day they are scheduled to be seen.

Promoting social distancing:

  • We have decided to prioritize seniors and high-risk patients to be the first in the day at a specific hour to minimize contact with other people.
  • When scheduling patients, we are spreading out the schedule so that there will be a maximum of two people at a time in the waiting room.
  • If a patient is being accompanied, their escort should wait in the car to limit the number of people in the waiting room and promote social distancing.

Safety measures that are taken upon arrival to our office:

  • Our team has posted visual alerts (e.g., signs, posters) at the entrance door advising patients of the COVID-19 risk and advising them not to enter the facility when ill.
  • Masks and tissues are made accessible immediately upon entry, and instructions are provided on how to use tissues to cover nose and mouth when coughing or sneezing as well as how to dispose of tissues and contaminated items in waste receptacles.
  • We will be providing supplies such as hand sanitizer with 60% to 95% alcohol, tissues and no-touch receptacles for disposal throughout the office
  • There will be photos at the entrance and in the waiting room to provide patients and HCP (Health Care Personnel) with instructions about hand hygiene, respiratory hygiene and cough etiquette, including:
    • How and when to perform hand hygiene
    • How to use tissues or elbows to cover nose and mouth when coughing or sneezing
    • How to dispose of tissues and contaminated items in a waste receptacle

As You Can See, We Are Working Hard to Protect You!
If you would like more information on our COVID-19 prevention measures in Burbank, California, or make an appointment with our dentists, Dr. Jose-Luis Ruiz and associates, call our office at 818-558-4332.