We Have Made Important Changes & Improvements to Protect Your Health During Covid-19
We at Dr. Ruiz & Associates understand that one of the most important things we can do to protect you, is train and educate our staff on infection control and other additional ways to protect you.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
To our already stringent infection control, we have added the following extra features to protect you:
- Secondary UV light disinfection, after our CDC approved disinfection.
- UV & HEPA Air purifiers in the operatories.
We will avoid back to back patient in the same operatory, to allow for extra time for disinfection.
Training that has been implemented and practiced
- Our team has had training in proper handwashing techniques. This may seem basic; however, it is the most important thing we can do to prevent the spread of the virus yet research shows that it is often poorly complied with and usually not done well. Consequently, we have spent a lot of time ensuring that our team does it well and often, especially before and after every patient encounter.
- Our team has practiced the appropriate use of personal protective equipment (PPE) before caring for a patient to prevent any contamination.
- We encourage our staff that if they are not feeling well to proactively stay home for two weeks (We have a backup team if someone is ill).
- We will have everyone in the office take their temperature at the beginning of every day. We will immediately send home anyone with an elevated temperature (100.2 F and above).
- Our office has made sure that we limit the numbers of staff providing their care to facilitate social distancing within the office and among team members.
- We have created a specific checklist of recommendations for our team to follow so that they arrive to work healthy and go home to their families without worry.
Before any patient arrival every effort is made:
- Filtering patients when scheduling appointments using our established and newly recommended screening checklists and scripts
- We will be rescheduling patients who show any signs of a cough, fever or who describe having any concerning symptoms of being ill
- We will also, instruct patients to call ahead and reschedule their appointment if they develop symptoms of a respiratory infection (e.g., cough, sore throat, or fever) on the day they are scheduled to be seen.
Promoting social distancing
- We have decided to prioritize seniors and high-risk patients to be the first in the day at a specific hour, for there to be less contact with other people.
- When scheduling patients, we are spreading out the schedule so that there will be fewer people in the waiting room (A maximum of two people at a time)
- If a patient is being accompanied, their escort should wait in the car to limit the number of people in the waiting room and promote social distancing
Safety measures that are taken upon arrival to our office
- Our team has posted visual alerts (e.g., signs, posters) at the entrance door advising patients of the COVID-19 risk and advising them not to enter the facility when ill.
- Masks and tissues are made accessible immediately upon entry and instructions are provided on how to use tissues to cover nose and mouth when coughing or sneezing as well as how to dispose of tissues and contaminated items in waste receptacles.
- We will be providing supplies such as hand sanitizer with 60-95% alcohol, tissues, and no-touch receptacles for disposal throughout the office
- There will be photos at the entrance and in the waiting room to provide patients and HCP (Health Care Personnel) with instructions about hand hygiene, respiratory hygiene, and cough etiquette.
- How and when to perform hand hygiene,
- How to use tissues or elbows to cover nose and mouth when coughing or sneezing,
- How to dispose of tissues and contaminated items in a waste receptacle
As You Can See, We Are Working Hard To Protect You!